Course Details

 

Managing Stress and Conflict, and Enhancing Performance

This comprehensive 2-day course in stress mastery will enable you to take control of the risks, responsibilities and opportunities you are faced with daily. You will learn to deal effectively with difficult people and situations that increase the pressure in the workplace and impact on your stress levels. This will ensure that you are able to channel your energy into the realisation of your personal and professional goals, without suffering the consequences of stress.

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Managing Stress and Conflict, and Enhancing Performance

"The trouble with success is that the formula for it is often the same as for a nervous breakdown." Andrew E. Slaby (Ph.d)

It is no secret that our lives are becoming increasingly pressurised and stressful. Each opportunity is also a risk and a person's ability to deal with this risk and the accompanying responsibility in the working environment is a determining factor for success in business. Stress has a negative impact on productivity, and long-term stress can cause considerable damage to personal health. Fortunately, it is fairly simple to prevent stress from escalating to such serious levels.

This comprehensive 2-day course in stress mastery will enable delegates to take control of the risks, responsibilities and opportunities that they are faced with daily. They will learn to deal effectively with difficult people and situations that increase the pressure in the workplace and impact on their stress levels. In addition, delegates will learn to channel stressful energy into performance, contributing to their success and that of your organisation.

Course Outline

Understanding the true nature and origins of stress

  • What is stress really and how is it caused?
  • Examining the role and impact of stress in the workplace
  • Assessing the physical and emotional impact of stress
  • What is meant by stress tolerance?
  • Identifying the positive aspects of stress

Using simple techniques to minimise stress

  • Discover the power of the Relaxation Response - and learn to use it effectively
  • Recognising the symptoms of stress in yourself and others
  • Surviving company politics as a cause of stress in the workplace
  • Understanding your own reaction to stressful situations

Managing stressful working relationships

  • Analysing your interaction with colleagues, superiors and people outside of your organisation
  • Learning to relate to others in even the most difficult circumstances
  • Dealing with poor and destructive relationships in order to minimise stress
  • Taking responsibility for positive change
  • Acquiring practical skills to manage both your own and others' anger

Managing conflict effectively

  • Communicating effectively in order to avoid stressful misunderstandings
  • Ensuring that you have all the relevant and correct facts before drawing conclusions
  • Separating the emotions from the facts in order to resolve the conflict successfully
  • Acquiring essential techniques for listening
  • Turning a destructive situation into a productive difference of opinion

Creating positive stress levels for personal effectiveness

  • Growing personal resources to deal with increased responsibility
  • Learning to handle pressure and outside demands
  • Overcoming the Wonder Woman / Superman syndrome
  • Identifying the 10 key characteristics required to survive in the modern business arena

Constructing a personal action plan

This plan will address practical aspects such as stress tolerance and simple techniques of overcoming stress in the workplace and beyond.

Who should attend?

This course will be beneficial to all members of your organisation. It is specifically aimed at those in highly pressurised positions.

 

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