Learning Programme Portfolio

 

CTS TRAINING PORTFOLIO FOR IN-HOUSE TRAINING

NAME OF LEARNING PROGRAMME

ANALYTICAL THINKING

Thinking is deemed to occur naturally and rather mysteriously, rather than managed as an observable behaviour. In this 2 day workshop, we focus on analytical thinking within the creativity, problem solving and decision making arena.

 

ASSERTIVE COMMUNICATION SKILLS

This insightful 1-day programme focuses on assertiveness as an integral part of interpersonal interaction. You will l earn how to communicate assertively, without creating unnecessary conflict, and acquire specific assertiveness skills that help you deal with criticism and obtain honest and valuable information that you can use to enhance your relationships with others.

 

BALANCED SCORECARD

An intensive 2 day course to master the practical skills to adopt the Balanced Scorecard and improve your overall strategic performance.

 

BUSINESS COMMUNICATION SKILLS

Attending this intensive 2-day training programme is the first step towards mastering these skills. You will acquire a number of proven and practical communication techniques and learn to apply them in different situations that arise in your working environment each and ever day.

 

BUSINESS LAW FOR NON-LEGAL PROFESSIONALS 

This comprehensive 2-day course will enable you to foresee the legal implications of your business decisions and use contracts and agreements as a reliable way of ensuring that other parties deliver on their business promises. You will learn to understand the implications of contracts, agreements, faxes, photocopies and e-mails, formulate watertight business documents and contracts that protect your company's best interests and take effective legal action if the other party neglects its contractual responsibilities.

 

CONFLICT MANAGEMENT AND PROBLEM SOLVING

Conflict is a natural phenomenon of organisational life.

“Conflict ……… is a theme that has occupied the thinking of man more than any other, save only God and love” Anatol Rapoport

This quote accurately reflects the high priority that conflict occupies in our world. Conflict is an integral part of our daily lives, especially in South Africa – we experience it in all dimensions of human interaction, ranging from the interpersonal to the industrial, from the social to the political levels.

 

CONSUMER CREDIT FOR COLLECTORS

The purpose of the course is:

  • To understand the contractual rights and obligations of the credit grantor
  • To understand and anticipate consumer debtors' behaviour
  • To be able to effectively communicate with consumers
 

CONSUMER CREDIT FOR CREDIT MANAGERS

The purpose of the course is:

  • The management of the collection function for consumers
  • Setting targets and measuring performance
  • The law of contracts and how it affects a finance house
 

CONSUMER CREDIT FOR LEGAL CLERKS

The purpose of the course is:

To know and understand the legal process of debt litigation

    • From the Final demand to the summons
    • Insolvencies and liquidations

Instructing and controlling attorneys

 

CONSUMER CREDIT FOR SUPERVISORS

The purpose of the course is:

  • To understand the contractual rights and obligations of the credit grantor
  • To supervise the credit granting process and the collection process
 

CONTRIBUTION, BREAK-EVEN ANALYSIS AND MANAGERIAL FINANCE (MANAGEMENT ACCOUNTING)

This unique and invaluable 2-day course will enable you to objectively review business problems and make sound financial decisions at the appropriate level by focusing on the internal issues that really matter in the establishment of your company's competitive advantage.

 

CREATING A COHESIVE TEAM

The capacity to resolve conflicts in teams is critical to their ongoing, effective functioning. Very few teams have effective mechanisms for managing conflict constructively. This workshop addresses this process by firstly establishing what the issues are that require resolution. The Drama Triangle is used to illustrate how the Victim position underlies all failed attempts communicating effectively and dealing with or avoiding conflict. The team is given an experiential process to help them to identify how they play roles from the triangle.

 

CUSTOMER SERVICE EXCELLENCE

This highly practical 2-day training course will enable apply simple and proven techniques of establishing and maintaining a culture of superior customer care to build profitable and lasting customer relations.

 

DEALING WITH DIFFICULT INDIVIDUALS

You will learn proven techniques of maintaining control of difficult situations and defusing challenging behaviour by others. Learning to deal with difficult people in a professional and diplomatic manner will ensure that they think twice about challenging you in future, opting to resolve problems using a reasonable, professional approach.

 

DEBT LITIGATION

This comprehensive 2-day course will provide you with extensive knowledge of all aspects of debt recovery, legal proceedings and litigation under the South African legal system. You will learn to understand your position as both a debtor and creditor, enabling you to minimise the risk of entering into any credit agreement and recover bad debt without incurring the cost of a debt recovery agent or attorney.

 

DISCIPLINE IN THE WORKPLACE

A two day interactive training programme specifically customised to provide managers with the knowledge and background to deal effectively with disciplinary enquiries.

To understand the theoretical and legal concepts related to practical situations in order to provide guidelines applicable to day to day disciplinary issues.

 

DIVERSITY MANAGEMENT

The best employers and the best managers know that to succeed in today's challenging economy they must value diversity and be fully inclusive of all people with the talent and desire to do good work. Successful delegates will be able to demonstrate an understanding of diversity, of how best to manage a diverse workforce in South Africa , and an appreciation of the benefits of such diversity.

 

DYNAMIC TELEPHONE TECHNIQUES

The telephone has become one of the most important business communication tools. However, it can also be one of the most damaging tools if used incorrectly. This highly practical 1-day course will provide you with the knowledge and skills required to ensure that all customers and the general public are assured of your organisation's best attention and friendly service during any telephonic conversation. You will learn professional telephone etiquette and presentation, as well as simple techniques on conducting telephonic business in an effective, efficient manner.

 

EFFECTIVE AND ACCURATE BUDGETING FOR NON –FINANCIAL MANAGERS

This practical 1-day course is aimed at non-financial managers and administrators responsible for budgeting. Delegates will learn to prepare accurate budgets quickly and easily, assess the implications of different budgeting systems, as well as to understand, analyse and use financial information correctly and productively.

 

EFFECTIVE DEBT COLLECTION

This intensive 1-day training course focuses on the implementation of simple and proven credit control processes in order to minimise the risk of long-term outstanding debt. You will also learn how to effectively collect outstanding debt without damaging the supplier-customer relationship.

 

ESSENTIAL LEADERSHIP SKILLS FOR THE SOUTH AFRICAN MANAGER

This practical 1-day workshop has been developed with a specific focus on the leadership skills essential to the South African business environment. You will learn simple and proven techniques of leading your team toward on-going success.

 

ESSENTIAL MANAGEMENT SKILLS

This practical 2-day training course has been specifically developed to assist managers in enhancing their function and performance. Delegates will learn to manage the everyday business processes within their departments, and lead self-driven teams capable of achieving the objectives set and turning their departments into indispensable company assets.

 

ESSENTIAL SKILLS FOR CALL CENTRE/ SUPPORT/HELPDESK AND FRONTLINE STAFF

Attracting, Maintaining and Enhancing customer relations is an essential part of successful business today. The people who operate within this environment need very specific skills to effectively contribute to the success of the organisation as a whole. This practical 2-day course was specifically developed for front line staff.

 

ESSENTIAL SKILLS FOR THE NEW MANAGER

“Congratulations! You have been appointed a manager. With your new status as a Manager you also have a vote of confidence from your employer. What you need now is the opportunity to consolidate all your professional and technical knowledge and combine it with highly effective Management Principles and Practices .

 

FACILITATION SKILLS

Like learning to drive, mastering the skills of effective facilitation combines a need to know and understand the rules, and opportunities to practice in a safe environment. This programme combines a comfortable depth of theory and understanding rules, with many opportunities to test learning and try out new things in a relaxed and encouraging environment with the input of a highly skilled coach.

 

FAST TRACK TO PROFESSIONAL BUSINESS WRITING

This comprehensive 1-day workshop will enable you to write professional e-mails, letters, memos, proposals, reports and other business documents that are quick and easy to read, clearly understood and contain all and only the necessary information.

 

FINANCE AND BUDGETS FOR NON-FINANCIAL MANAGERS

This highly informative 2-day course is aimed specifically at all non-financial managers, who require a better practical understanding of business finance. It will provide you with essential knowledge of the financial aspects of your work and equip you with practical skills for enhancing the profitability of your division.

 

FINANCE FUNDAMENTALS FOR SENIOR MANAGERS

This intensive 3-day course was developed specifically for non-financial, senior decision-makers in South African organisations. It aims to provide these senior managers with a practical appreciation and applied understanding of the financial decision-making tools.

 

FROM FIRST IMPRESSIONS TO LASTING REPUTATIONS

Reputation is increasingly seen as something more than the record of earnings growth rate. And surveys show year after year a high correlation between reputation and corporate results. The people in your organisation who interface repeatedly with your market are key to managing the lasting impressions clients and prospects have of your company. They are also the first to reap the benefits of a good reputation, such as easier sales and repeat business.

 

HIGH IMPACT TELEPHONE BASED SELLING

This practical 2-day course emphasizes the crucial aspects of performance-based telephone sales. Increase your figures by implementing a simple but proven technique. You will acquire essential skills to plan, prepare and make successful telephone based sales.

 

HIGH PERFORMANCE SELLING

A two -day course covering the basic selling skills and techniques, whether conducted face-to-face or over the phone.  This is a theoretical course, with plenty of practical sessions.  The facilitator will assume that all learners attending the course will have reasonable product knowledge.  

 

HIRING AND FIRING IN COMPLIANCE WITH THE S.A. LABOUR LAW

This essential and intensive 1-day course will provide you with all the knowledge required to ensure that neither you nor your organisation are held accountable for contravention of the LRA. Ensure that you save time and money by knowing what the law stipulates regarding the hiring and firing of employees.

 

IMPRESSION MANAGEMENT

Manage your behaviour….

Manage your attitude…..”The inside approach”

 

MANAGING CHANGE AND TRANSITIONS  

Key skills, know-how and frameworks.

Managing change is crucial to success in today's fast passed world. Change needs to be managed in a purposeful and sensitive way. This course helps staff at all levels to manage change effectively.

 

MASTERING STRESS & CONFLICT IN THE WORKPLACE

This comprehensive 2-day course in stress mastery will enable you to take control of the risks, responsibilities and opportunities you are faced with daily. You will learn to deal effectively with difficult people and situations that increase the pressure in the workplace and impact on your stress levels. This will ensure that you are able to channel your energy into the realisation of your personal and professional goals, without suffering the consequences of stress.

 

NEGOTIATION SKILLS  

This practical 2-day workshop has been developed to provide managers with the fundamental skills of negotiation in any business environment. Based on the highly acclaimed Harvard Negotiation Project, it will provide you with the knowledge and skills necessary make a start in mastering the complex nature of negotiation and ensuring that you are able to obtain maximum benefit from any negotiation process.

 

PERFORMANCE MANAGEMENT

Manage performance through objective-setting, motivation and delegation.

 

PRACTICAL PROJECT MANAGEMENT, AN INTRODUCTION

This highly intensive, practical three-day course provides an excellent basis to the basic principles, processes and techniques for managing a project for project leaders, team members and stakeholders. The course relates these techniques to the day-to-day usage within your own environment. The subject matter is supportive of the recognised best practice, knowledge areas, principles and techniques of PMI® and APM Project Management Bodies of Knowledge.

 

PROFESSIONAL BUSINESS WRITING FOR SECRETARIES AND PA'S

Modern business relies on accurate and timely information - and one of the essential tasks of a secretary or personal assistant is to ensure that this information is circulated within and outside of the organisation. However, business managers and other professionals have very little time to read all the information they receive. Writing letters, e-mails, memorandums, minutes, reports and other business documents takes time and effort. Ensure that your time and effort is well spent by learning to write clear and comprehensive documents that are interesting to read.

This highly practical 2-day course will provide you with the opportunity to acquire effective and efficient business writing skills that enable you to write documents that are informative and professional.

 

POWER MENTORING  

This highly practical 2 day course will teach you how to use the powerful tool of mentoring to develop your employees. Discover how successful mentors and protégés get the most out of their relationships.

 

PROFESSIONAL BUSINESS WRITING FOR SOUTH AFRICAN MANAGERS

This comprehensive 2-day seminar focuses on the essential elements of professional business writing and the documents specific to the managerial function. You will learn to write professional e-mails, letters, memos, proposals, reports and other business documents that are quick and easy to read, clearly understood and contain all and only the necessary information.

 

PROFESSIONAL PRESENTATION SKILLS

This practical 2-day programme has been designed to enable even those with the worst case of stage fright when addressing a group to:

Structure the content of any presentation to ensure that it achieves the objectives set, while captivating the audience.

Deliver the presentation with confidence, using simple techniques to turn jitters into professional energy.

Manage the audience and involve them in the presentation.

 

REPORT WRITING

This intensive one day programme covers all aspects of report writing.

  • Specific modules include:
  • Reporting With Style
  • Important Grammar Usage
  • Tricks Of The Trade
  • Principles For Report Writing
  • Putting Pen To Paper
  • The After-Writing Experience

(The Course will consist of a variety of Practical Sessions and Activities.)

 

RUNNING EFFECTIVE MEETINGS

This practical 1-day workshop is filled with simple techniques and ideas to enhance the effectiveness of any meeting that you attend and minimise the time spent in unproductive discussion, whether you are the chairperson or an attendee.

 

STRATEGIC PLANNING

This practical 2 day course focus on Leadership alignment, Strategic clarity and Strategy translated into operational terms. The Kaplan and Norton Balanced Scorecard framework is used within this course.

 

SPEED READING , MIND MAPPING & INFORMATION MANAGEMENT

Objective:

  • To increase reading speed, improve comprehension and understanding, and remember longer.
  • To master the world-renowned SQ3R study technique.
  • To apply mind-mapping techniques to studying and office information management.
  • To gain total mastery over all business information in any reading medium.
 

THE FUNDAMENTAL SKILLS OF MANAGEMENT AND LEADERSHIP

This practical 2-day training course is high in interaction and participation. It makes use of group discussions, presentations, video material, work in small teams and plenary discussions. It is designed to engage managers in developing the management and leadership skills that are key to success and motivation in their current context.

 

THE FUNDAMENTALS OF EFFECTIVE SUPERVISION

This practical 2-day training course has been specifically developed to assist supervisors in enhancing both their own and their division's performance, while cultivating a workforce motivated and capable of taking responsibility for their actions and pride in their achievements.

 

THE SECRET OF SUCCESS FOR SECRETARIES AND PA'S

This practical 1-day training course will equip secretaries and personal assistants with essential skills required to ensure their manager's and organisation's success, while at the same time building and nurturing a career of accomplishment and personal growth.

 

TIME MANAGEMENT

This practical 1-day course will enable you to maintain control of your workload, ensuring that you get everything done on time. You will learn how to work smarter and quicker, achieving more without working harder. It will also enable you to deal effectively with events and people that impact on your time, ensuring that you still achieve your goals.

We also offer

  • Motivational key note speaking for product launches etc.
  • Internal and external company audits
  • One on one coaching sessions on certain topics
  • Customised courses to address company specific needs

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