Course Details

 

Management Education

Essential Leadership Skills for the S.A. Business Environment
Business Law for Managers

Professional Business Writing for South African Managers

Essential Management Skills

The Fundamental Skills of Effective Supervision

Effective Strategic Thinking

Hiring and Firing in Compliance with SA legislation

The Secrets to Running Effective and Productive Meetings
Analytical Thinking, Problem Solving and Creativity
new
Diversity Management new
Performance Management new

Essential Skills for Frontline Staff
Customer Service Excellence
Essential Skills for Frontline Staff
Assertiveness Skills
Dynamic Telephone Techniques

Essential Skills for Call Centre Staff

Secretarial Training
The Secret of Success for Secretaries and PA's
Writing Professional Business Documents for Secretaries and PA's
Practical Time Management for Secretaries and PA's

General Business
Time Management
Dealing with Difficult Individuals

Fast Track to Professional Business Writing

Professional Business Communication Skills

Managing Stress and Conflict, and Enhancing Performance

Negotiating with Success

The Secrets to
Presenting With Impact
Your Essential Guide to Corporate Image and Etiquette

I T Training
Basics of Computers
Windows Operating System or Vista Operating System
Microsoft Word Basic/Intermediate & Advanced
Microsoft Excel Basic/Intermediate & Advanced
Microsoft PowerPoint Basic/Intermediate
Microsoft Outlook Basic/Intermediate
Microsoft Project Basic/Intermediate
Microsoft Access Basic/Intermediate
Microsoft Visio Basic/Intermediate
Lotus Notes

Credit Management
Effective Debt Collection
Debt Litigation
Consumer Credit for Collectors
new
Consumer Credit for legal Clerks
new
Consumer Credit for Supervisors
new
Consumer Credit for credit Managers
new

Finance
Finance & Budgets Made Easy for Non-Financial Managers
Finance Fundamentals for Senior Managers

Management Accounting
(Contribution, Break-even Analysis and Managerial Finance)
A Practical Approach to Effective and Accurate Budgeting

Project Management
Introduction to Project Management
Practical Project Management Principles for IT related Projects
Practical Project Management (Generic)

A Practical Project Approach to Enhancing Your Business

Sales and Negotiations
Professional Selling Skills
High Impact Telesales
Sales Negotiation Skills

 

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