Course Details

 

Professional Business Communication Skills

Attending this intensive 2-day training programme is your first step towards mastering the art of effective communication. You will acquire a number of proven and practical communication techniques and learn to apply them in different situations that arise in your working environment each and ever day to ensure that you communicate your clearly and professionally.

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Professional Business Communication Skills

Effective communication lies at the heart of human interaction. It is the art of asking for what you want and identifying what others want, in a manner that enables you to build and strengthen relationships. For this reason, it is essential in any business environment.

Every day your organisation's employees are faced with a wide variety of formal and informal communicative circumstances. These may include meetings, customer service calls, dealing with complaints from people within and outside of your organisation, conflict situations and negotiations. As every staff member is a representative of your organisation with the responsibility to realise a specific task, it is imperative that they are able to communicate clearly, effectively and professionally in every one of these situations. This will ensure that the task is completed and your organisation's professionalism is maintained or enhanced.

This 2-day training programme is the first step towards enabling your company's personnel to master the skills essential to effective, professional communication. Delegates will acquire a number of proven and practical communication techniques and learn to apply them in different situations that arise in their daily working environment.

Who should attend?

This course will be beneficial to all members of your organisation. It will be of particular benefit to those who come into regular contact with customers and other parties outside of your organisation, as well as those in leadership positions.

  • Receptionists
  • Secretaries and personal assistants
  • Customer service staff
  • Sales representatives
  • Human resource personnel
  • Team leaders, supervisors and managers

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