Course Details

 

Consumer Credit for Collectors

The purpose of this 2 day course is:

  • To understand the contractual rights and obligations of the credit grantor
  • To understand and anticipate consumer debtors' behaviour
  • To be able to effectively communicate with consumers

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Course Outline

Consumer Credit

Arranging an interview with the debtor

Consumer credit collections

  • The collection function
  • The early collection procedure
  • The telephone collector
  • Approaches that encourage payment
  • Reasons for non-payment

Contracts

  • Requirements for the establishment of a valid contract
  • Contractual capacity
  • Executable Contracts
  • Legal Contracts
  • The parol evidence rule
  • Rectification
  • Breach of contract
  • Default of the debtor
  • Default of the creditor
  • Positive malperformance
  • Repudiation
  • Remedies for breach of contract
  • Interdicts
  • Withdrawal from the contract

Code of conduct and Magistrate's Court Act

  • Association of Debt Recovery Agents
  • Definitions
  • Unfair Practices
  • Justified Practice
  • The Debtor's Obligations

Plain Speaking

  • Telephone pronunciation

 

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